Service Plans: Flexible IT Support Tailored to Your Business
At CNS, we understand that every business has unique IT needs, which is why we offer three distinct Service Plan Tiers. These plans are designed to provide scalable and proactive IT support, ensuring your systems remain reliable, secure, and efficient.
Our service plans are ideal for small and medium-sized businesses seeking expert IT management without the overhead of a full-time in-house team. Each plan includes 24/7 automated monitoring, regular maintenance, and personalized support to keep your technology running smoothly while minimizing downtime.
Why CNS?
- Over 30 Years of Experience: With decades of experience supporting small and medium-sized businesses, we know what it takes to keep your technology running smoothly.
- Industry Expertise: Our specialized knowledge across various industries, including hospitality, healthcare, manufacturing, finance, and real estate, ensures that we understand your unique IT needs.
- Customer-Centric Approach: We believe in building lasting partnerships with our clients by delivering reliable, transparent, and personalized IT support.
Our Service Plan Tiers
Silver Service Partner
The Silver Service Partner plan is designed for businesses that need essential IT support. This entry-level plan includes:
- Basic 24/7 system monitoring
- Routine server and workstation maintenance
- Email and network support
- Quarterly performance reports and health checks
Ideal for small businesses looking for reliable, cost-effective IT support.
Gold Service Partner
The Gold Service Partner plan offers enhanced support with proactive management of critical systems. Key features include:
- Advanced 24/7 monitoring and alerts for immediate issue resolution
- Weekly server and workstation checks
- Enhanced data backup and recovery support
- Priority response times for support requests
- Monthly performance reports and system health analysis
- WatchGuard EPDR
This plan is perfect for businesses seeking a higher level of IT oversight to prevent downtime and ensure smooth operations.
Platinum Service Partner
The Platinum Service Partner plan provides the most comprehensive IT management, ideal for businesses with complex or mission-critical IT needs. This premium plan includes:
- Full-service, end-to-end IT management
- 24/7 monitoring with real-time issue resolution
- Daily checks on servers, backups, and critical systems
- Strategic IT consulting and long-term technology planning
- Dedicated account manager for personalized support
- Onsite support when necessary
With the Platinum plan, businesses receive the highest level of IT support, ensuring optimal performance and security.
Additional Features Across All Tiers
Regardless of the tier you choose, every CNS service plan comes with these additional features:
- Data Backup & Recovery: Regular backups to prevent data loss and ensure rapid recovery in case of a disaster.
- Network Security: Robust network protection, including firewall management and threat detection.
- Helpdesk Support: Access to our experienced IT support team via phone, email, or chat for quick resolutions.
- Scalable Solutions: As your business grows, our service plans can scale with you, ensuring continued IT reliability.
- System Updates & Patch Management: Keeping your software and systems up to date to protect against vulnerabilities.
How to Choose the Right Plan for Your Business
We know that selecting the right IT (MSSP) support plan can be overwhelming, which is why our team works closely with you to assess your current technology environment and future needs. Based on this assessment, we recommend the plan that best aligns with your business goals and budget.
Ready to take your IT support to the next level? Contact CNS today and let us help you choose the right service plan for your business. With CNS by your side, you can focus on growing your business while we handle your technology.